Frequently Asked Questions

The portal is accessed via the web at
Firefox and Chrome are the recommended browsers for the system, Internet Explorer is not recommended
Apple and Android mobile devices are supported, however a tablet is recommended for the best experience.
Click the "Forgot your password?" link on the login screen, or contact
Click your name at the upper right corner of the page and on the new page, there will be a link to change your password. Click the link and you will be prompted to enter your old and then your new password.
Yes, multiple people may be registered, and you have the option to designate someone within your organization to manage your organization’s accounts. Contact your Breeding Services project manager or for more assistance.
It is an intuitive and powerful online project management tool to efficiently and effectively manage mouse colonies, collaborate with staff and report on key metrics to make better decisions.
Contact your Breeding Services project manager if you have questions or would like to provide feedback.
You may create your own name for each project, click "Change Project Name", type the new text and click save.
You have the ability to ask questions and provide instructions, as well as upload and download documents. Interacting through the program (instead of email) is encouraged as it keeps the conversation in a central place and in the context of the projects and colonies involved.
The data for projects are updated once a day.
To view historical data on your project, you can click the calendar icon and go back to specific date on the drop down calendar. Only those dates for which data are available will be selectable.
The program does not include the ability to place an order at this time.
You will receive a daily email digest of any new communications and documents that have been added in the last day (or since your last login, if that was more recent).